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How to stop email notification to Queue members?

Knowledge Article Number 000003900
Description

An Email is sent to all Queue members individually when new records are placed in the Queue if:

1. The Queue Email field is left Blank or,
2. When there is a Queue Email specified  AND the  'Send Email to Members' checkbox is selected.


 

Resolution

Although this is standard functionality, you can put in a "dummy" email address for the Queue email. This way, you can still keep the preference to send an email to the Queue in place, while not automatically sending an email to all Queue members.





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