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Email Template with Japanese and Russian characters shows as '???' upon receiving

Knowledge Article Number 000004238

Special characters such as Japanese, Korean and Russian that are used in an HTML Email Template shows as "???".


In order to have your emails show for your customers please follow the steps below.

Edit the HTML email properties and make sure to change the encoding to UTF 8.

Also, under Personal Information, change email encoding to be UTF8.

How should I set my email encoding?

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