Insufficient Privileges error message when accessing the Console
|Knowledge Article Number||000004304|
User is getting Insufficient Privileges error message when accessing the Console.
Please bear in mind that you need to set up a console layout in order to use the console tab. To do this go to:
Setup | Customize | Agent Console | Console Layouts.
Specifically for the error message above, the Console Layout must be assigned to the profile of the user who would like to gain access to Console. Make sure under:
Setup - Customize - Agent Console - Console Layout - Console Layout Assignment (Button), that the user profile has a Console Layout assigned.
For more information you can access the console tip sheet available on this page: