Print this page

Accessing documents of inactive user

Knowledge Article Number 000004340

I am a System Administrator and need to access documents of an inactive user.  The user saved them in "My Personal Documents" before being deactivated.


The System Administrator has access to all Documents, except those that are stored within a user's Personal Documents Folder.  To obtain access to the inactive user's documents please do the following:

1. Reactivate the relevant inactive user.

2. Change their e-mail address to your own.

3. Reset their password.

4. Log in as the user and move the required Documents into another Public Document Folder.

promote demote