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Your account has been disabled' error when adding a comment to a case

Knowledge Article Number 000004457

When adding a comment to a case I receive the following error:


Your account has been disabled
Your company administrator has disabled access to the system for you. Please contact your administrator for more information.


This error occurs when any user adds a comment to a case owned by an inactive user. This is not expected behaviour and is something that is to be addressed in a future release. In the meantime, the workaround is to assign the case to an active user. This will allow any user to add a comment to the case without any error.

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