Print this page

Why are my email replies not posting comments on Chatter?

Knowledge Article Number 000004478
Description

Why are my email replies not posting comments on Chatter?

Resolution
The feature only allows e-mails that can verify the sender via:
  • a. The domain owner’s Sender Policy Framework (SPF), or
  • b. SenderID, or
  • c. DomainKeys.

Replies are subject to the above mentioned advanced email authentication protocols to verify the sender's legitimacy before processing the message. The server should not fail any protocols and should at least pass one security protocol in order for the email to be processed.

If the sending server doesn’t fail any of these protocols, the reply email is processed. If the server fails a protocol, the email is ignored. 


Please refer to the below documentation for further information :


Sender Policy Framework

SPF vs Sender ID

 





promote demote