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How can I change the Salesforce CRM Logo or image in the PRM Portal User page?

Knowledge Article Number 000004891
Description

How can I change the Salesforce CRM Logo or image in the PRM Portal User page?

Resolution

To change the Salesforce CRM Logo in the PRM Portal User page, please follow these steps:

When configuring the PRM Portal, the Portal user page uses the default header and footer under the document folder "Default theme".

To change the logo from the default header and footer, you will need to replace the image file path where the image file is hosted.

For example:

To find the default PRM Portal Header:


1. Login to Salesforce.

2. Go to the Documents Tab.

3. Find the Default Theme Folder | Header.

4. Click to view the file.

5. When the new window opens, view the source code.

6. Copy the code to notepad, replace the:
"img src="https://emea.salesforce.com/servlet/servlet.ImageServer?oid=00D200000000wIAEAY&id=0152000000075AYAAY"

with "img src="image source url.................. "
 

If the image is stored inside the document tab, the image url will be similar to "https://emea.salesforce.com/servlet/servlet.FileDownload?file=0152000000075Ad"

7. After making the changes, save the header .html file, and upload to the Document | default theme folder.

Please be aware that if you have customized PRM portal, the default theme folder will be different.





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