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Am I billed on licenses or active users?

Knowledge Article Number 000004902

Am I billed on licenses or active users?


Under the Terms & Conditions of your subscription with Salesforce, you are billed on licenses, not the number of users who actively use the system. After you de-activate a user, your System Administrator will need to reduce the license count in order to affect your bill.

To decrease the number of licenses for your company the System Administrator must log a case with "License Reduction" in the subject field.

A Salesforce representative will reduce the requested licenses in accordance with our Terms & Conditions.

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