Print this page

Why do I get the error: 'Your request failed because this mail merge template was too large to process?'

Knowledge Article Number 000004921
Description

Why do I get the error: "Your request failed because this mail merge template was too large to process?"

Resolution

If you are using a mail merge template that is greater than 1mb when using the Extended Mail Merge feature you will get the following error:

 

"Your request failed because this mail merge template was too large to process"

 

This is expected behavior. Templates used for Extended Mail Merge are limited to 1MB, where as Mail Merge templates are limited to 2MB.

 

 

 

 

 





promote demote