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Why can't I see the new report builder, even though other users in my profile can?

Knowledge Article Number 000005034

If the User record (Click My Settings > Personal > Advanced User Details) has "Accessibility Mode" check-marked, the new report builder will be disabled for that user only.

*Note: Accessibility Mode is an alternate user interface mode intended for use by visually-impaired users utilizing a screen reader such as JAWS or Window-Eyes. Accessibility Mode will disable some user interface features, such as displaying details on hover, and should not be enabled by users not using screen readers.


If the new report builder is not visible to all users, then most likely the new charting engine is disabled.  A system administrator can go to Setup > Customize > Reports & Dashboards > User Interface Settings to enabled this feature.

If the issue still persists, please contact Salesforce Support and request to activate the "Enable the Reports and Analytics tab".

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