Why are Web to case and Email to case fields not displaying on the Case Detail page?
|Knowledge Article Number||000005060|
I have setup web-to-case in my org, and the 4 web-to-case fields are currently being displayed on my page layout. However, I don't see the fields when creating a Case in the user interface, even though the fields are on the page layout. Why are they not showing up?
The fields in question are standard fields that are unique to the Case object, and were designed with the intent that they would only be used by Web-to-Case, and Email-to-Case. As a result, values can only be entered into these fields through one of the processes below: