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How do I find out which of my Leads/Contacts have been sent a Mass Email?

Knowledge Article Number 000005071
Description

How do I find out which of my Leads/Contacts have been sent a Mass Email?

Resolution

To find out which leads/contacts have previously been included in a mass email, please follow these steps:

1. Click on the Reports Tab

2. Click the "New Report…" button

3. Select the Report Type "Activities" from the menu.

4. Select 'Activities with Contacts' or 'Activities with Leads', and then click "Create"

5.  Next to "Show", Select "All Activities", "Open & Completed Activities", and Show Tasks and Events.

6. Advanced Filters: Subject | Contains| Mass email

This will pull a list of all Contacts/Leads that have been sent mass emails if the user sending the mass email selects the option to "Store an activity for each message".  

*Note if you do not see the activities that you know should be present check your role in the role hierarchy*

If activities were not selected to be logged when sending a Mass Email - Email logs in Setup can also be consulted to check the recipients of all emails at the time the mass email was sent out.





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