Content in case attachments is garbled and displays strange characters
|Knowledge Article Number||000005101|
The garbled characters are caused by the document mimetype (Multipurpose Internet Mail Extensions) being set as TEXT/HTML when using Firefox.
To correct issue
a) You will need to open the document detail page and right click on the link and choose "Save As" . Click on save document. Once document is downloaded, re-upload the document in Internet Explorer and delete the original.
a) Use Internet Explorer to upload these documents.