Print this page

What is the master record type?

Knowledge Article Number 000005125
Description

How do I make sure the new profiles I added are displaying the appropriate record type? What is the master record type and does it need to be assigned?

Resolution

The master record type is a placeholder record type when the system is set up out of the box.  As the master record type is a place holder it does not have a record type id.  If there are no other record types then you will need to assign the page layout you would like your profiles to use to the master record type.

If other record types exist, then the master record type page layout selection is not relevant. It will always be populated with a page layout but not used if there are other record types in the system.

Once a custom record type is created the master record is no longer available for selection not only on page layouts but also on actions.





promote demote