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CC and BCC people on emails you send from Salesforce

Knowledge Article Number 000005127
Resolution

There are two ways to carbon copy (cc) or blind carbon copy (bcc) additional people when you are sending an email from Salesforce.

Carbon copy or  blind carbon copy users in Salesforce

1. Click on the Lookup Icon next to cc or bcc.
2. From the Show drop down, select All Co-workers in Company. You will see a list of users on the left hand side, under Contacts.
3. Move the desired Contacts to the cc recipients or bcc recipients list using the double arrow buttons.


Carbon copy or blind carbon copy contacts on the account you're emailing

1. Click on the cc or bcc link.
2. From the Show drop down, select Contacts: Account [Company Name] you will see a list of contacts at this account on the left hand side, under Contacts.
3. Move the desired Contacts to the cc recipients or bcc recipients list using the double arrow buttons.


Additionally, if you wish to cc or bcc individuals outside of Salesforce you can manually enter their email addresses in the cc or bcc fields.





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