Reset passcode for Salesforce Classic
|Knowledge Article Number||000005168|
Here's what to do if you've forgotten your Salesforce Classic mobile passcode or if need to change your passcode for any reason:
1. Uninstall Salesforce Classic from your mobile device.
Note: For your security, Salesforce does not have access to your mobile passcode. Also keep in mind: your passcode will be deactivated immediately for all mobile clients if it's entered incorrectly 10 times in a row or if your Salesforce administrator uses the "Erase Data" feature under "Users and Devices."
Passcode and password differences
There are two areas in Salesforce Classic and Classic Lite that require either a password or passcode.