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Why does my HTML template display different formatting than I see in the setup?

Knowledge Article Number 000005188
Description

Why does my HTML template display different formatting than I see in the setup?

Resolution

When you copy and paste content from other sources and add it to a Salesforce HTML templates you may bring over formatting that is not visible. This will result in strange formatting in the "sent" version of the template. These formatting issues may not be visible during the creation of the template. Below are a few steps to help insure proper formatting.

1. When you create new HTML templates and wish to use text from other sources, copy and paste the text into a .txt file prior to placing in the Salesforce application. This will stripe all previous 'unseen' formatting.

2. Once the template is finished, test your template by sending it to yourself.





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