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Why are images sent by HTML emails blocked - a red X is being displayed?

Knowledge Article Number 000005192
Description

Why are images sent by HTML emails blocked - a red X is being displayed?

Resolution

To protect your privacy from junk e-mail senders, Microsoft Office Outlook 2003 is configured by default to block image downloads from the Internet. A blocked image appears as a red X placeholder. Also, you receive the following Info Bar message that indicates that the HTML content has been blocked:

Click here to download pictures. To help protect your privacy, Outlook prevented automatic download of some pictures in this message.

You can turn off the Don't download pictures or other content automatically in HTML e-mail option. When you turn off this option, no content from the Internet in HTML e-mail messages is blocked. When this option is off, the download behavior of Outlook 2003 is like the inline content download behavior of earlier versions of Microsoft Outlook.

To turn off the Don't download pictures or other content automatically in HTML e-mail option, follow these steps:

1. Start Outlook.

2. On the Tools menu, click Options.

3. Click the Security tab, and then click Change Automatic Download Settings.

4. In the Automatic Picture Download Settings dialog box, click to clear the Don't download pictures or other content automatically in HTML e-mail check box.

5. Click OK two times.

For Microsoft Outlook 2010 and 2013:

1. Click the File tab.

2. Click Options.

3. Click Trust Center.

4. Under Microsoft Outlook Trust Center, click Trust Center Settings.

5. Clear the Don't download pictures automatically in HTML e-mail messages or RSS items check box.

Please also refer to the following Microsoft resources:

Block or unblock automatic picture downloads in email messages (Outlook 2013)
Change whether pictures in messages are automatically downloaded (Outlook 2013 & Outlook 2016)





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