My organization's open and closed cases
|Knowledge Article Number||000005394|
All Salesforce users have the ability to log cases in the online self-service portal, which can be accessed by clicking the Help & Training link and opening the "My Cases" widget. This shows only the cases the logged in user has created.
NOTE: The Contact related to this request for your organization must be on the Designated Contact Matrix you provided to Salesforce.
Please contact Salesforce Support and have them perform these three steps on your contact record
1. Confirm you have System Administrator profile & are an Authorized Designated Contact.
2. Check the box for help and training admin field.
3. Click on the Enable Self Service button and check the Super User box