Email-to-Salesforce sending the error message 'email@example.com not authorized to send emails'
|Knowledge Article Number||000005487|
When BCCing the Email-to-Salesforce email address or the Salesforce for Outlook Add Email functionality, on a communication to a customer, some users might get an error message like the following:
(Your email to Salesforce address) (Undelivered): 554 Transaction failed: firstname.lastname@example.org is not authorized to send emails to this service.
------ This is a copy of the original message, including all headers. ------
This error message means the sender's email address is not included in the list of authorized/acceptable addresses.
1. Click on Setup | Personal Setup | Email | My Email to Salesforce
NOTE: This list is a mandatory setting and cannot be left blank.