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How do I add/remove a Solution to one or more Solution Categories?

Knowledge Article Number 000005642
Description How do I add/remove a Solution to one or more Solution Categories?
Resolution Once you have enabled the Solution Category browsing and you have added the Solution Category related list to the Solution page layout, you can add and remove your solutions to one or more of the Solution Categories that you have created.

To add a solution to a Solution Category:

1. Open the Solution by clicking on the Solution Title or Solution Number.

2. Click the "Select Categories" button from the Solution Categories related list.

3. Click on the "Select" link next to each category you want to add the solution to.

4. Click "Save".

NOTE: When you click on the Select link, the Select link will turn red and change to Deselect. The category will also move to the Categories Selected pane along with a Deselect link.

To remove a solution a single Solution Category:

1. Open the Solution by clicking on the Solution Title or Solution Number.

2. Click the "Del" link next to the category name in the Solution Category related list.

To remove a solution from a Solution Category:

1. Open the Solution by clicking on the Solution Title or Solution Number.

2. Click the "Select Categories" button from the Solution Categories related list.

3. Click on the "Deselect" link next to each category you want to remove the solution from.

4. Click "Save".

NOTE: When you click on the "Deselect" link, the "Deselect" link will turn gray and change to "Select". The category will also be removed from the "Categories Selected" pane.




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