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Why did my Connect_for_Office toolbar disappear

Knowledge Article Number 000005666
Description Why did my Office Connect toolbar disappear
Resolution Macro Security causes the Salesforce Office Connect toolbar to appear the first time Word or Excel is run but will make the Salesforce Office Connect toolbar disappear after that. Likewise, if Office Connect is installed with the Macro Security set to High or above it will hide the object from the Disabled Macros window so you will need to completely remove Office Connect if this is the case. This works for both Excel 2003 and Word 2003 and all previous versions.
  1. Completely remove Office Connect
  2. Open Word and Go to Tools | Security | Macro Security | Set to Medium or Low
  3. Click the OK button twice
  4. Completely close Word by opening the Task Manager and right clicking on WORD.EXE and clicking End Process Tree on the resulting drop down menu.
  5. Open Excel and Go to Tools | Security | Macro Security | Set to Medium or Low
  6. Click the OK button twice
  7. Completely close Excel by opening the Task Manager and right clicking on EXCEL.EXE and clicking End Process Tree on the resulting drop down menu.
  8. Re-install Office Connect
Word and Excel should now have the Salesforce Office Connect toolbar.




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