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How do I find Email Headers in emails?

Knowledge Article Number 000005758
Description

If Emails bounce back, Here are the steps on how to get the EMAIL Headers that Salesforce Support needs for troubleshooting and resolving the issue.

Resolution

Webmail clients:

Gmail


1.             Log in to Gmail
2.             Open the message you'd like to view headers for.
3.             Click the down arrow next to Reply, at the top of the message pane.
4.             Select Show Original.
The full headers will appear in a new window.


AOL

1.             Log in to your AOL account.
2.             Open the message you'd like to view headers for.
3.             In the 'Action' menu, select View Message Source.
The full headers will appear in a new window.


Excite Webmail

1.             Log in to your Excite account.
2.             Open the message you'd like to view headers for.
3.             Click the View Full Headers icon located on the right of the 'From:" line.
The full headers for all of your messages will appear in a new window.


Hotmail

1.             Log in to your Hotmail account.
2.             Select Inbox from the left-side menu.
3.             Right-click the message you'd like to view headers for and select View Message Source.
The full headers will appear in a new window.


Yahoo! Mail

1.             Log in to your Yahoo! Mail account.
2.             Select the message you'd like to view headers for.
3.             Click the Actions dropdown and select View Full Header.
The full headers will appear in a new window.


Email applications:

Apple Mail

1.             Open Apple Mail.
2.             Click on the message you'd like to view headers for.
3.             Go to the View menu.
4.             Select Message, then Long Headers.
The full headers will appear in the window below your inbox.


Mozilla Thunderbird

1.             Open Mozilla.
2.             Click on the message you'd like to view headers for.
3.             Click the View menu, and select Message Source.
The full headers will appear in a new window.


Opera

1.             Open Opera.
2.             Click the message you'd like to view headers for so it displays in the window below your inbox.
3.             Click Display all headers, across from the To field.
The full headers will appear in the window below.
 

Microsoft Exchange

1.             To get the complete headers and message source using Microsoft Exchange Click the "File" menu
2.             Click "Properties"

3.             Click the "Details" tab
4.             Click "Message Source"
5.             Highlight, copy and paste everything from the "Message Source" window (Ctrl-A, Ctrl-C)


 
Outlook 2010

To get to the Internet Headers of an email in Outlook 2010:
 

1.            Open the email message in its own window (by double clicking on the message).
2.            Go to File | Info for that message:
3.            Then in the right-hand pane click on the Properties button


 
Outlook

1.             Open Outlook.
2.             Open a message.
3.             On the Message tab, in the Options group, click the Dialog Box Launcher icon image.
4.             In the Message Options dialog box, the headers appear in the Internet headers box.


For older versions of Outlook:

1.             Open Outlook.
2.             Open the message you'd like to view headers for.
3.             Click the View menu, and select Options....
The full headers will appear in a new window.


Outlook Express

1.             Open Outlook Express.
2.             From your inbox, locate the message you'd like to view headers for.
3.             Right-click the message, and select Properties.
4.             Open the Details tab in the dialogue box.
The full headers will appear in the dialogue box.

 





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