Why the Checkbox field is not being updated in Lead Conversion?
|Knowledge Article Number||000006199|
I have a custom checkbox field on Lead and I have mapped it to a checkbox on Contact/Account/Opportunity during conversion. However, the checkbox does not get updated when I convert a Lead.
When you convert a lead, Salesforce creates a new account, contact, and, optionally, an opportunity using the information from the lead. If an existing account and contact have the same names as those specified on the lead, you can choose to update the existing account and contact. Information from the lead is inserted only into blank fields; Salesforce does not overwrite existing account and contact data.