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What is the External Who license?

Knowledge Article Number 000006244

We see that our org has an "External Who" license. What is this license?


The "External Who" license is tied to the content delivery feature. This license, as well as an associated User and an "External Who" Profile, are created automatically the first time a user creates a Content Delivery.

Note: The User created by this feature will have the Name "Public User" and a Username like "externalwho@<your org id>.ext".

Note: The "Public User" and "External Who" profile will show as being created by the first user to perform a Content Delivery.


This is expected functionality. The External Who user/license does not count towards your limits nor does it allow anyone to login to your org.

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