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Why is Contact or Lead Mass Email list shorter than the report with the same criteria?

Knowledge Article Number 000006477
Description Why is Contact/Lead Mass Email list shorter than the report with the same criteria?

Or why do I not see all Leads or Contact from a Campaign, when I try to Mass email them from Leads or Contacts?
Resolution

The report includes Contacts or Leads with bounced and non existent email addresses, so more results will appear in the report.


The mass email list view will not include records that have:

  • Bounced emails (registered with the Bounce Management functionality)
  • Email opt out checkbox checked.
  • No email address

Adding the following fields to your report, will help you determine which is the reason:

  • Email Bounced Date
  • Email Opt Out
  • Email




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