Why is Contact or Lead Mass Email list shorter than the report with the same criteria?
|Knowledge Article Number||000006477|
|Description||Why is Contact/Lead Mass Email list shorter than the report with the same criteria?
Or why do I not see all Leads or Contact from a Campaign, when I try to Mass email them from Leads or Contacts?
The report includes Contacts or Leads with bounced and non existent email addresses, so more results will appear in the report.
Adding the following fields to your report, will help you determine which is the reason: