Users do not receive Content Alerts (or Daily Digest) when content is updated or comments are added
|Knowledge Article Number||000006671|
Users don't receive Content Alerts (or Daily Digest) when content is updated or comments are added
Sometimes users will state that they not receiving Content email alerts. This is usually an issue of education/training/awareness as this area of functionality may confuse new users who often do not notice the content alert emails or may incidentally have them delivered to a junk mail folder.
Content Alert emails are sent from the following address: firstname.lastname@example.org
Users reporting issues receiving Content Alerts should verify that they understand how the feature is triggered.
If you subscribe to a file, you are notified when a viewer adds comments to the file or when a new version of the file is published.
If you are still worried that your users are not receiving Alerts for content perform these simple test for verification-
Step 1. Edit the user record to meet the following:
Check " Receive Salesforce CRM Content email alerts"
Add a new version to one document.
Add a new document to the workspace.
Email Log files will capture Content Alert emails and the delivery status.
To run an email log go to Setup > Administration Setup > Monitoring > Email Log files
Search the log file for the email address of the user who hasn't received content alerts,in the log files there should be two entries for the user and each content alert sent out for the user-- as the first send goes to the internal mail server--and the second is sent out to the user's mail server.