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Why do I receive an error message when editing a record stating that another user was editing the same record at the same time?

Knowledge Article Number 000006771
Description

When editing a record, sometimes users receive an error message stating:

"Changes Cannot Be Saved. The record you were editing was modified by Connection User during your edit session."

This also occurs if one User is editing but another Users is just looking at the record, and then the User just looking at the record does not refresh the page before starting their edits.

Note: If there is some trigger that changes record when user is currently editing, Collision detection will throw the error message

 

Resolution

This message is displayed because of a security feature called Collision Detection

Collision Detection is used to prevent a user from saving their record changes if the record they are editing has been modified since the edit began. This feature cannot be disabled, and is in place to prevent possible data loss.





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