Why can't I see the 'Login' link when user grants me login access?
|Knowledge Article Number||000007175|
|Description||Why can't I see the 'Login' link when user grants me login access?|
|Resolution||There are two types of permissions needed to login as another user:
1) The user logging in must have the 'Modify All Data' and 'Manage Users' permissions on their profile.
2) You are a delegated administrator, 'Enable Group for Login Access' checkbox is checked for the delegated group, and Roles & Subordinates (under User Administration) have been added for the users you would like login access for.
Note: If you are still not seeing the 'Login' link, make sure the user has Grant Login Access for System Administrator, not Customer Support. Also, you will not see the 'Login' link if you were already logging in as someone else, such as delegated admin.