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What is the from address when I send customer notification on a case comment?

Knowledge Article Number 000007176
Description What is the from address when I send customer notification on a case comment?
Resolution When you send a contact a notification from a case comment the from address can be specified in a number of different ways.
 
- If the contact on the case is not a member of any portal. Then the from address is the email of the user that entered in the case comment. It is only possible to send the notification to non-portal users if the 'Enable Case Comment Notification to Contacts' checkbox is checked under Setup | Customize | Cases | Support Settings.

- However, if you have the 'Send Case Notifications from System Address' checkbox selected under Setup | Customize | Cases | Support Settings, then the from email address, displayed on case comment, attachment, and assignment notifications sent to case owners, will be noreply@salesforce.com. See this article for more on this functionality  - Customizing Support Settings

- If the contact on the case is a self-service user then the from address can be specified by going to your self-service portal settings: Setup | Customize | Self-Service | Self-Service Portal | Settings | Self-Service Setup. Here you can enter the email address and its name in the 'Email Notifications Settings' section.

- If the contact on the case is a customer portal user then the address can be specified by going to your customer portal settings: Setup | Customize | Customer Portal | Settings | Click on the name of your customer portal. Here you can also enter the mail address and its name in the 'Email Notifications Settings' section.

- If the contact on the case is a partner portal user then the address can be specified by going to your customer portal settings: Setup | Customize | Partners | Settings | Click on the name of your partner portal. Here you can also enter the mail address and its name in the 'Email Notifications Settings' section.

-If the contact on the case is a Community User then the address can be specified by going to your Community settings: Setup | Customize | Communities | Manage Communities | Click Edit next to the Community and choose the Emails button. Under Sender, modify the fields to your liking. 




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