How to use Import Wizard to import/Update data with Asian Characters (Chinese,Korean,Japanese)?
|Knowledge Article Number||000007232|
|Description||How to use Import Wizard to import/Update data with Asian Characters (Chinese, Korean, Japanese)?
For Asian customers (Chinese,Korean,Japanese) to use import Wizard, there are some issues where the Asian Characters are not showing up correctly after the import or update by using Import Wizard.
Here are the procedures of how to use Import Wizard to perform the mass import/update of data that include Asian Characters.
As a best practice, always perform test data import/update by using few records.
As an example, below are the steps to update contacts.
Choose the language setting (Chinese GB 2312)
Note: Be sure to select Salesforce.com ID as your matching criteria and when updating Accounts and Contacts select the "Update existing Account information" option.