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Excel Connector Error (PE Only) - The file could not accessed

Knowledge Article Number 000007536
Description Excel Connector Error (PE Only) - The file could not accessed
Resolution If a PE customer receives the following error while trying to use the excel connector, chances are they installed the EE version first.

"The File could not be accessed, Try one of the following:
*Make sure the specified folder exists
*Make sure that the folder that contains the file is not read-only
*Make sure the file name does not contain any of the following characters: < > ? [ ] : sforce_connect.xla or *
*Make sure the file/path name does not contain more than 218 characters"

If this is the case they must completely uninstall the EE version. Please send the attached file to your customer and have they run the macro. After the EE version has been uninstall, re-install the PE version.




Attachments
Name Type Size
removeExcelConnector.xls
26KB

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