Why am I getting a SERVER_UNAVAILABLE error message when sending mass e-mails?
|Knowledge Article Number||000007567|
|Description||Why am I getting a SERVER_UNAVAILABLE error message when sending mass e-mails?|
|Resolution||The SERVER_UNAVAILABLE error is generated and displayed in the e-mailed Excel file when a HTML template is used in a Mass Email.
This is normally caused by a "}" that is placed in the URL from a merge field or some type of custom HTML code. The error is generated because the system does not know which parts of the merge field to actually link in the URL.
To avoid the error re-create the link by using the "Link To" button in the editor and pasting in the entire link in the box that appears. This will produce a blue hyperlink instead of the raw URL or code. A sample Excel file of the generated error is attached to this solution.