What determines the standard Picklist field values when syncing events/tasks to Salesforce from Outlook?
|Knowledge Article Number||000028635|
|Description||If the Type (or any other standard Salesforce field) is returning blank or with a value the users do not wish to have when a Task/Event is being created from Outlook to Salesforce via Salesforce for Outlook, a default value for the picklist must be defined in Salesforce.|
PLEASE NOTE: To access the options described in this article, you need to have the permission "View Setup and Configuration" enabled in your Salesforce user profile.
1- Go to Setup | App Setup | Customize | Activities | Task Fields or Event Fields | and click on the name of the field.
2- Review the value in your picklist options to determine if a "Default" value is set.
3- Salesforce for Outlook uses the Default picklist value selected in the "Task /EventType Picklist Values" when syncing into Salesforce Tasks and Events from Outlook
NOTE: If this field is required on Page Layouts but no default is chosen for the field Salesforce for Outlook will not create the records.