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Why is Extended Mail Merge not sending me my completed Merge Document?

Knowledge Article Number 000044609
Description
When using Extended Mail Merge, mail merge documents are sent to the email of the user performing the mail merge. Sometimes, users might experience issues receiving this email. 
Resolution  
One of the possible reasons you are not receiving the mail merge email, is because your template includes Opportunity Line Items merge fields. When these fields are part of your template, they need to be formatted correctly. If these fields are not formatted correctly, it will cause the mail merge template not to be sent.

For information on how to properly format Opportunity Line Items merge fields, please visit the following article. 

Can I use Opportunity Line Items multiple times in a Mail Merge Template?

Knowledge Article Number: 000003626 

Note:

Another reason, when your Template contains Macros, the document will be rejected.

 




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