How to use Wireshark to perform a packet capture of network traffic for troubleshooting purposes
|Knowledge Article Number||000051014|
|Description||How to provide network capture logs to Salesforce Support
In order to investigate your issues further, we would like to run an analysis of the traffic being sent between you and Salesforce. To do this, we will use the Wireshark application. Wireshark is a tool that allows packet traces to be monitored, captured and analysed. Please follow the steps below in order to obtain a capture of your network traffic using Wireshark.
Please note that you will require some administrator rights on your machine in order to complete these tests. If you are unsure, please contact your IT administrator.
Installing the Wireshark package
Please visit http://www.wireshark.org/download.html, and download the appropriate Wireshark package or installer for the operating system running on the system which is to be used for packet capture.
When installing, ensure all components are selected for installation, including the optional “Winpcap” application.
Once complete, start Wireshark via shortcut or start menu.
Capturing your traffic with Wireshark
After starting Wireshark, do the following:
Please forward the resulting .pcap file to your support representative, either by email, or attaching it to your open case. Please also include the following information: