Data Export ZIP not opening
|Knowledge Article Number||000054162|
|Description||I need a data export of my org. However when I download the export, it is not opening the ZIP file. It is opening with Picture Manager or another program but not displaying the correct files.|
|Resolution||If you are having problems opening a Data Export Zip file, it is possible that you do not have WinZip installed on your PC. WinZip is the program required to open Zipped folders on a Windows PC.
To install WinZip:
- Search the internet for 'WinZip'
- You should receive a number of websites that allow you to download the WinZip program
- Download a free version from one of the websites
- When the installation has completed, follow the instructions below to download your data export successfully.
To download the export:
- Log into Salesforce
- Click on Your Name, Setup, Data Management, Data Export and Download.
- Your Data Export should open in a Zipped Folder
- Please save this folder to a destination folder of your choice on your PC.