Why are Account/Contact links not available on a converted Lead?
|Knowledge Article Number||000063707|
|Description||Accessing a converted Lead record normally displays Account and Contact links in addition to the converted date. However, in some instances these links are not displayed.|
|Resolution||If you delete the Account and Contact created/related during Lead conversion, the links to these items will be removed from the converted Lead record. If the records are not in the recycle bin, you can run a report on your converted lead data and export this for import back into Leads/Accounts/Contacts.
For information on viewing the converted leads in your Org, click the link mentioned below:
How to view Converted Leads in your Organization