Salesforce for Outlook Installation fails during the PIA (Primary Interop Assemblies) installation
|Knowledge Article Number||000066916|
The Salesforce for Outlook (SFO) installation starts and goes through all of the prerequisites and they all say "installed." Then a red "X" comes up and says "After launching all packages some prerequisites are still missing. Press Back to return to the prerequisites list." Pushing the back button takes you into a circle.
The reason this is happening is generally due to one of the following:
If more than one Office installation exists on the computer (You would need to check the Control Panel\All Control Panel Items\Programs and Features ) uninstall one of them and repair the other one.
For example: If both Office 2010 and Office 2013 exist on the computer, and you would like to keep Office 2010, simply uninstall the Office 2013 and then restart your computer and go back to Control Panel\All Control Panel Items\Programs and Features and locate Microsoft Office 2010 on the list and click on it once and then click on Change on top and select Repair option so the Office 2010 installation will update the Office installation files correctly. Then restart and try to reinstall SFO
Note: If you're repairing Office 2013 Click to Run or 365 version, make sure you select the "Online Repair" option
Steps to resolve the issue
Uninstall the installed version of PIA, obtain the correct version of the PIA, and reinstall it.
1. The correct version is already packaged in the .exe setup file that you download from the Salesforce for Outlook download page.
2. To obtain the correct version you can simply copy the downloaded SalesforceforOutlook.exe installation file into an empty folder and then open Command prompt and use the /extract command to extract its content.
For example: If you have downloaded the SalesforceforOutlook.exe file in a folder called SFO on the C drive, simply open Command prompt and drag and drop the file from the folder in to the Command prompt window and press the Space Bar key on your keyboard and then type in /extract and press enter.
3. To open the command prompt, simply click on Start | All programs | Accessories | Command prompt
Example: Uninstall the installed version of PIA, obtain the correct version of the PIA, and reinstall it.
4. This should extract the content in the c:\sfo folder. You can use the o2010pia.msi (For Outlook 2010) or o2007pia.msi (For Outlook 2007) file (depending what version of Outlook you have installed) to manually install or to push out to your computers.