Service Console Push Notifications are only visible to System Admin profile users
|Knowledge Article Number||000079763|
|Description||Push Notifications on case record in the service console are only working for System Administrator profiles|
|Resolution||Locate the new "Push Topics" standard object in the Standard Object Permissions section of the Profile for the user you would like to receive push notifications.
Grant at least read permissions for the object.
Your user(s) in this profile will now be able to receive push notifications in the Service Console.