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Can I change to the "from" email address for Case Closure Notifications?

Knowledge Article Number 000092760
Description In the Case Closed Layout, There is an checkbox option to send the Contact a notification of Case Closure.  
Unlike normal Emails from Case records-you do not have the option to designate the "From" address of this automated email.  It will be from the Case Owner.  
 
Resolution The only workaround for this would be to not use that checkbox, and instead utilize a Workflow Rule/Email Alert that is generated upon Case Closure-and the Email Alert can be "From" a specific email address.
 




Attachments
Name Type Size
Checkbox.png
6KB
Layout Properties.png
35KB

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