Why can't a user remove items from the unresolved items list?
|Knowledge Article Number||000098892|
|Description||A user has 'Edit Tasks' permission, but when attempting to remove an unresolved item (either by assigning the item or selecting 'Don't Assign'), they receive the following error:
'There was a problem assigning or removing the items in this list. To resolve them, verify you have edit permissions, or check with your administrator.'
|Resolution||The error is being returned because of a custom validation rule. The validation rule error message will not be returned because a record is not being viewed, but will be available when you attempt to edit the task from the task detail page. Once the record passes validation, it will be able to be removed.
This could also happen if there's a required field on the record.