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Why do I receive an error when extracting a .csv file from my data export?

Knowledge Article Number 000156231
Description When extracting a large .csv file from the zip file of your data export you may receive one of the following errors:
  • *.csv is broken or corrupt
  • "An unexpected error is preventing the operation. Make a note of this error, which might be useful if you get additional help to resolve this problem: Error 0x80004005: Unspecified Error"
  • CRC Failed on *.csv
This will occur whenever you use the default windows extraction tool or other tools that use the same DLLs such as 7-zip.
Resolution This is not an issue with the data export files themselves but rather with the tool being used to extract it.

The solution is to download winrar at and extract the files using that.

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