Workflow Rule: Email Alert Does Not Utilize Bounce Management Address
|Knowledge Article Number||000159839|
Why is the Bounce Alert indicator not displaying next to the Email field, on the Contact or Lead record when an Email Alert is sent to an invalid email address?
|Resolution||This behavior is standard functionality and working as designed.
If an Organization has a Workflow Rule configured to send out an Email Alert on the Contact or Lead object, the process will not utilize the Bounce Management feature (enabled under Setup | Email Administration | Deliverability). Bounce management works with mails sent directly from the Contact and Lead record by a user. However, if the receiving email address is invalid, the sending address will receive a Mailer-Daemon bounce from Salesforce.com (if these emails are not blocked by the receiving mail system).
For Further Information see: Why does bounce management not work sometimes?