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Workflow Rule: Email Alert Does Not Utilize Bounce Management Address

Knowledge Article Number 000159839
Description ISSUE:

Why is the Bounce Alert indicator not displaying next to the Email field, on the Contact or Lead record when an Email Alert is sent to an invalid email address?
Resolution This behavior is standard functionality and working as designed.  


If an Organization has a Workflow Rule configured to send out an Email Alert on the Contact or Lead object, the process will not utilize the Bounce Management feature (enabled under Setup | Email Administration | Deliverability). Bounce management works with mails sent directly from the Contact and Lead record by a user.  However, if the receiving email address is invalid, the sending address will receive a Mailer-Daemon bounce from (if these emails are not blocked by the receiving mail system). 

For Further Information see: Why does bounce management not work sometimes?

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