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Emails added with Salesforce for Outlook Add Email get stuck in the Outbox

Knowledge Article Number 000171202
Description Issue:
When using the Salesforce for Outlook Add Email functionality, the emails are not being sent to Salesforce and you can see the email is stuck in the Outlook outbox, and it won't get sent even when you use the Send/Receive button in Outlook.
Resolution Please follow the steps below and skip any step that does not apply to your Operating system and it should resolve your issue

For Windows 7:
  1. Click on Start/Control Panel/ User Account / User Accounts
  2. Select Change User Account Control Settings
  3. Make sure to change it to "Never Notify"
  4. Restart the computer
  5. Once it is restore: Restart Outlook and Salesforce for Outlook and attempt to add an email again.

For Windows Vista:
  1. Launch MSCONFIG by from the Run menu.
  2. Click on the Tools tab. Scroll down till you find "Disable UAC" . Click on that line
  3. Press the Launch button
  4. A CMD window will open. When the command is done, you can close the window.
  5. Close MSCONFIG. You need to reboot the computer for changes to apply.
  6. Restart the computer
  7. Once it is restore: Restart Outlook and Salesforce for Outlook and attempt to add an email again.




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