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Follow/Unfollow icon is not available in Account, Contact, or Lead list views

Knowledge Article Number 000171315
Description List views for Leads, Contacts, and Accounts are not currently showing the Follow/Unfollow button in the action column if the Chatter Feed Tracking is not enabled on these objects.
Resolution
To show the Follow or Unfollow button icon on a list view, the Chatter Feed Tracking should be enabled on a specific object.

To enable the Chatter Feed Tracking:
  • From Setup, click Customize | Chatter | Feed Tracking.
  • Select an object. (ex. Leads, Contacts or Accounts)
  • Select Enable Feed Tracking.
  • Click Save.
Go to a list view for Leads, Contacts, or Accounts.
The Follow icon will be present on the List View.


 




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