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Unable to login to CTI

Knowledge Article Number 000171508
Description Issue: Unable to login to a 3x or 4x  CTI adapter with Username, Password and Extension
Resolution First try clearing the cache and cookies in the browser you are using.  If this doesn't help try opening up the Internet Options window by clicking on the icon in Control Panel, or by going to the Start Menu, All programs, Internet Explorer |Tools|Internet Options | Advanced Tab


IE settings

On the Advanced tab click RESET, this will restore the default settings of your internet explorer Browser.

Now login using CTI username, password and extension.




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