Internal Server Error ending in (-2027954819) when sending an email.
|Knowledge Article Number||000175465|
|Description||When sending an email from Salesforce users are encountering an error:
An internal server error has occurred
An error has occurred while processing your request. The Salesforce support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience.
Thank you again for your patience and assistance. And thanks for using Salesforce!
Error ID: 939649132-19442 (-2027954819)
|Resolution||Usually this particular error is resulting from an issue with an email address's syntax on the record that the email is being sent in relation to. Typically Salesforce will ensure that an email address has a valid syntax upon entering data into an email field however, the data may have been entered in a manner that operates outside of the standard validation.
If you are encountering this error, check the Error ID provided. If it ends in (-2027954819) check to ensure that there is not any formatting outside of the standard email address syntax (ex. firstname.lastname@example.org), contained in the data of the related record's email field. If there is unexpected formatting, correct it and attempt to re-send the email.
If you continue to encounter an error or if the end of the Error ID above does not match (-2027954819) log a case with Support. To effectively investigate the issue Support will need:
- The entire Error ID received - If this is reproducible provide three examples/occurrences of the Error ID.
- The affected user's username or who is encountering the error. Ensure, if possible, that they have established login access for Support. Your Name | Setup | My Personal Information | Grant Login Access.
- Detailed steps to reproduce the error with links to affected records or areas of the application and your permission for Support to reproduce the behavior.