Unknown Error received in Service Cloud Console upon clicking standard new buttons to create record.
|Knowledge Article Number||000175600|
|Description||When a user attempts to create a new record via the standard new buttons in the Service Cloud Console (SCC) they receive a pop up message stating "Unknown Error" and are unable to create a record.|
|Resolution||If your organization uses record types check the affected user's assigned profile to ensure that a default record type is selected for the object that a user cannot create a record in.
To do this navigate to Your Name | Setup | Manage Users | Profiles | Click the affected Profile's name | Locate the Record Type Settings section and the target object's available record types. If you do not see (Default) specified next to an available record click the [ Edit ] link.
This will direct you to the "Edit Record Type Settings" setup section for the object and profile. On this page you may see a selection of "--- None ---" in the Default Record Type picklist. The value of "--- None ---" is not valid so you will need to change the selection to an available value and save.
After this has been completed attempt to create a new record for the affected object in the SCC to see if this resolved the unexpected behavior. If you are still encountering the error after this please log a case with Support.