Passing values from pre chat form to custom chat window in Live agent
|Knowledge Article Number||000175643|
User wants to pass visitors information onto chat window. Suppose,they have a prechat form, that asks for customer name, email address and a place to enter their request.
Once they click “chat”, it takes customer to a new window, the actual “Chat Window”
The chat window should display the text from the prior window.
There are no visualforce tags or Live Agent methods that would allow you to display pre-chat data in the custom chat window or standard chat window. However, if you are using a custom chat window, then, you can use basic concepts in Web development to solve this problem.